Human Performance

Human Performance is created by people’s behaviors.  How they do things.  And humans continue to set new levels of performance. The Marathon 26.2 miles. Nike and others have been working closely with elite Kenyan runner Eliud Kipchoge and other top distance runners on a moon shot goal: To run a marathon in under two hours. At the time…

Feedback Loops

“The world has never gone this fast… And it will never go this slow again.” Feedback Loops are key to capturing the benefits of this speed in communication! Traditional management relied on mechanisms of control— managers, supervisors—to ensure quality and shape interactions. These are expensive and inefficient to grow to scale. Communication Feedback Loops operate differently:…

Confidence Over Doubt & The Anchoring Effect

In another installment exploring Daniel Kahneman’s book, Thinking, Fast and Slow, we’ll look at two more heuristics (mental shortcuts) that influence our thinking and behavior. CONFIDENCE OVER DOUBT Emotion suppresses ambiguity and doubt by constructing coherent stories from mere scraps of data. Logic is our inner skeptic, weighing those stories, doubting them, and suspending judgment.…

How Judgments Happen

Over the last few months, we have been examining Nobel Prize winning author, Daniel Kahneman’s book about human biases called Thinking, Fast and Slow. In it, he outlines heuristics (mental shortcuts) that influence our thinking and behavior. We’ll take a closer look at 3 more heuristics today. JUDGMENT Our emotion relies on its intuition; the…

Confirmation Bias & The Halo Effect

We have been exploring an intriguing book about the biases of our intuition: Thinking, Fast and Slow by Daniel Kahneman.  In it, we learned that we assume certain things automatically without having thought through them carefully. Kahneman calls those assumptions heuristics (mental shortcuts that ease the mental load of making a decision) and certain heuristics lead to muddled thinking and…