Uncertain Times

We are in uncertain times. Will I be working at home? Will my kids return to school? How will my business remain successful? Will we survive this Pandemic Pivot? These questions, and many more, are going through my mind, and also the minds of friends, colleagues, and clients. Uncertain times can be physically and mentally…

Feedback Loops

“The world has never gone this fast… And it will never go this slow again.” Feedback Loops are key to capturing the benefits of this speed in communication! Traditional management relied on mechanisms of control— managers, supervisors—to ensure quality and shape interactions. These are expensive and inefficient to grow to scale. Communication Feedback Loops operate differently:…