After a few meetings with Steve, we recognized there were several other areas where he could help. When I took a moment to reflect, several conversations came to mind. Conversations from customers and some from the Team. Steve knows which questions to ask to pull the action plan from the person he is talking to. With all of these ideas down on paper, it was almost overwhelming. When we started capturing the key differentiators, it was quite simple to put value propositions down on paper. The KSI team can add value to any type of business. I highly recommend their service.